FAQ
Frequently asked questions
Booking and payment
How can I book a property?
You can book directly online through our website, in the “Book now” section, choosing among trulli, villas and apartments available throughout Puglia. By booking directly with us you always get the best price guaranteed, with no intermediaries.
Are the rates on the website the best available?
Yes, by booking directly on trulliedimore.com you have access to the best direct rate, without the commissions charged by third-party portals.
What payment methods do you accept?
We accept payment by credit or debit card directly on the website at the time of booking. For information regarding other payment methods (bank transfer, deposit/balance), please contact our booking office.
Is a deposit required to confirm the booking?
Yes, a deposit is required at the time of booking. The balance must be paid within 30 or 60 days before arrival, depending on the selected property. To find out the specific terms for your chosen property, please contact our reservations office.
Cancellation and amendments
Can I cancel my booking?
Yes. Our cancellation policies are flexible: you can cancel without penalty between 30 and 60 days before arrival, depending on the property booked. The specific terms are stated at the time of booking.
What happens if I cancel after the deadline specified at the time of booking?
If cancelled after the deadline indicated at the time of booking (30 or 60 days before arrival, depending on the property), penalties may apply in accordance with the conditions communicated during the booking process. To check the specific policy for your reservation, please contact us at booking@trulliedimore.com.
Can I change the dates of my stay after I’ve made a booking?
Yes, it is possible to request a change of dates, provided the request is submitted within the specified timeframe and subject to the property's availability. We invite you to contact our bookings office at the address booking@trulliedimore.com, indicating the booking details and the new required dates.
Check-in / Check-out
How does check-in work?
Our properties offer self-check-in, ensuring you have complete privacy and maximum flexibility regarding your arrival time, without having to stick to strict timings.
What time can I check in and check out?
Check-in start from 16:00
Check-out: by 10:00
The exact times may vary slightly depending on the property and are in any case reconfirmed in the arrival instructions sent by email prior to your stay.
What should I do if I need assistance on arrival?
You can write to customercare@trulliedimore.com For any enquiries regarding your arrival, or to contact us via WhatsApp for prompt assistance.
Facilities and amenities
What sort of facilities do you offer?
We offer traditional trulli, luxury villas with swimming pools and Apulian-style apartments, carefully selected from the most picturesque locations in Puglia, including Polignano a Mare, Monopoli, Fasano, Alberobello and Locorotondo.
Do the accommodation facilities have a swimming pool?
Many of our villas have a private swimming pool. You can check for this specific feature on each property’s details page before booking.
Is there a home delivery service available?
Yes, we offer a home delivery service featuring local produce and Apulian wines, so you’ll find your pantry stocked and ready upon your arrival.
What do you mean by "AI support"?
Throughout your stay, an AI assistant is on hand to provide immediate help with anything you need, 24 hours a day.
How do you ensure that the facilities are kept clean?
We apply high, certified cleaning standards before every check-in, to ensure you enjoy a safe environment where every detail has been taken care of.
Are pets allowed?
The policy on staying with pets varies depending on the accommodation you choose. We recommend that you check this information directly on the accommodation’s details page or by contacting our staff before booking.
Is there a transfer service to and from the airport?
On request, we can help you organise transfers to and from Bari and Brindisi airports. Please contact our staff for further information.
Is parking available at the property?
None of our apartments have private parking. In towns with a historic centre, such as Monopoli and Polignano a Mare, it will be necessary to park on the street, observing the road signs and markings (white, blue or yellow depending on the area). In many areas, pay-and-display parking is in operation, which can be managed via the app EasyPark, where available. We recommend checking the nearest parking options to the property directly with our staff before arrival.
What will I find inside the property upon my arrival?
Experiences and the local area
Do you offer experiences as well as just accommodation?
Yes, we’ll guide you on a journey to discover the real Puglia, through its traditions, authentic flavours and places less known to mass tourism, far from the beaten track.
In which main areas are your properties located?
Our properties are situated in some of the most sought-after areas of Puglia: Polignano a Mare, Monopoli, Fasano, Alberobello, Locorotondo, as well as Ostuni, Savelletri and Castellana Grotte.
At what times of the year can I make a booking?
Bookings can be made at any time of year, not just in the summer.
Support and owners
How can I get in touch with you?
You can contact us by telephone, email or WhatsApp depending on the type of enquiry:
- General info: +39 080 880 7812
- Administration: +39 080 969 5040
- Reservations: booking@trulliedimore.com
- Arrival information: customercare@trulliedimore.com
- Other requests: info@trulliedimore.com
- WhatsApp: +44 7360270185
Do you have a private area for owners and guests?
Yes, via the Extranet you can access online check-in (for guests) or the owner portal (for those who manage a property with us).
I have a property in Puglia: can I list it with Trulli & Dimore?
Yes, if you own a trullo, a villa or a residence in Puglia and would like to have it considered for inclusion in our portfolio, you can submit it via the dedicated “Propose property” section on the website. Click here.